Delivery and payment

This post is also available in: Русский (Russian)

Payment is possible with a credit card or PayPal.
Orders to foreign countries (except Russia) are sent only after full prepayment.

Shipping

The shipping cost depends on the weight of the parcel and the time of delivery.
In order to make an order, add the item to the shopping cart, click the Checkout button, fill in the address correctly
All fields marked with a red asterisk must be filled in. After that, you will see all the available shipping methods for your address and you can choose the suitable for you. You must correctly specify your index.

Please be sure to fill in the middle name and phone number.

You reseivedto the e-mail the order confirmation. Please check you e-mail.

Delivery time

We deliver your order of 5 to 14 working days (for the goods available in our warehouse) depending on the chosen method of delivery and remoteness of your region. For pre-ordered items, the delivery time may be increased and depends on the delivery time of the goods by the supplier or the time of manufacture. You can check the delivery time by e-mail mail@moscowkerry.info or by phone 8-985-907-80-27.

Types and cost of delivery

Russian Post – from 20 euro(about 14 days)

EMS from 40 euro (5-8 days)
To lages DogShow in Europe

Through our representatives in the countries –

Israil– Evgenia Klapushinskaya https://www.facebook.com/evgeniya.klapushinskaya

Switzerland – Maria Antich https://www.facebook.com/maria.antich2

China – Amanda Li https://www.facebook.com/profile.php?id=100007600363272 USA – Anastasia Ayzenberg https://www.facebook.com/CandleRealm

Payment Methods

You can pay for the purchase both when ordering online by credit card ore by PayPal. Delivery with payment upon receipt is not possible for foreign countries.
You can write your questions to as on WatsApp +7985 9078027
ore by e-mail Moscowkerry@mail.ru , Mail@moscowkerry.info
It is possible to pay on the site at the moment of ordering by bank card via Net Pay and PayPal, as well as on bank account by requisites. Also you can pay to as by PayPal for Moscowkerry@mail.ru

How to pay via Net pay

Ordered goods can be paid by credit card online immediately after the order is created-the corresponding button you will see on the completion page of the order.

  • To pay by credit card you will be redirected to the secure payment page of the processing company “Net Pay” . The payment page meets the latest international security requirements of VISA and MasterCard payment systems.
  • In the process of payment by credit card enter its number, validity period, code CVV, indicated on the reverse, as well as the owner’s name and contact details of the cardholder.
  • Make sure you have entered the correct data and then click on the “Pay” button.
  • If your bank card supports 3d Secure technology, you will be automatically transferred to the site of your bank, where you will be asked to enter a secret activation code, which is sent to your phone.
  • If the card details are entered correctly and there is enough money on the account, you will see the confirmation of the order payment. You will then be asked to return to the store page.

How to refund funds

For full or partial refund of funds to the card you need to contact the manager of the online store. The money will automatically return to your card within 2-3 x days. The exact term of refund depends on the time of placing the order and the Bank issued the card (the maximum period of return may not exceed 30 days).

Processing of payment information takes place on the page of processing center Net Pay, so the data of the buyer’s cards are not available for the online store.

Protection of information transfer is made on technologies developed by international payment systems VISA and MasterCard-payment Card Industry Data Security Standard (PCI DSS).

The use of Secure Sockets Layer (SSL) protocols, Verified by Visa, secure Code, and closed banking networks guarantees security on transactions with bank cards.

Guarantee and return of goods

Return of goods to the online store is possible in case of explicit marriage within three days from the date of receipt of the order by the buyer. The return is carried out by the Russian post at the buyer’s expense. The parcel must be accompanied with the returned goods to attach a copy of the passport (the first page and the registration) and the application for refund, indicating the reason. Address for return of goods 129110 Moscow, Belyaev M.S. The funds are transferred to the buyer within three days from the date of receipt of the return by the seller. The term of crediting of funds to the account/card of the buyer depends on the rules of the bank, in which the card is opened/issued.

Online store is not responsible for the performance of warranty obligations of the manufacturer. The duration and conditions of the product warranty shall be determined by the manufacturer. In the event of a warranty event, you must contact the manufacturer of the product directly.

 

47046498